In 2003, I listened as Louis Turpen, then President of The Greater Toronto Airports Authority ("Authority"), told senior staff that employees departing from Toronto- Lester B. Pearson International Airport ("Pearson") should be interviewed for valuable feedback. When I departed in 2005, I was disappointed but not surprised that Vito Lotito, then Vice-President of Human Resources, did not ask me for an exit interview.

I rectified that omission by conducting my own exit interview and sending it to the Authority's Board of Directors and Executive.

This is that interview.

For your reading pleasure, you can view it in two ways: